Terms & Conditions

We’re scenicostore.com Limited (company number 12659432), a company registered in England and Wales. 

When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. Of course, if you need anything else, get in touch with us – we always love to hear from you!

To shop with us, you need to:

  • be at least 16 years old; 
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Placing an order

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.

Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update  My Account so we can continue giving you our best service.

At Scenico, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used. 

Things you should be aware of

You must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence. Scenico will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities. 

You are not allowed to use automated systems or software to extract data from our Website (AKA ‘screen scraping’). 

Intellectual property, software and content

Scenico owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved. 

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the Scenico logo or any Scenico brand or trade mark (or any marks which are colourably similar) without our express permission.

Variation

We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

User Generated Content

We might reach out to you on social media if we love your style to feature your content on our social media channels. By taking the opportunity to having your content featured on our social media channels you agree:

  • we can use your handle and the content (the “Content”) on scenicostore.com, and/or on any of Scenico’s social media platforms (including but not limited to Instagram and Facebook).
  • we can edit, crop, adapt, enhance or modify the Content.

You promise that you:

  • have the permission of everyone in the Content;
  • have the right to grant Scenico the above rights; and 
  • are at least 16.

If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control. 

You understand that other users of these social media platforms can also share and make use of the Content once posted.  In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above then please do not give us consent to use the Content.